Agent overflow: If an agent is not available within 3 rings, your call is answered automatically in your company name and will be sent to the next available live agent.
Auto-announce: a message giving your office hours or other pertinent information your caller might want before being connected to live agent
Pre-screen: an “if you are calling about” message to correctly route your caller, giving them information or options to suit their needs
Overage: charged per minute over the included minutes 99 cents per minute, 6 second increments.
*: if desired. Pre-screen and Auto-announce can’t be used together.